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I do not have high speed internet, can I still use iTalkBB's service? |
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If you do not have high speed internet, you can still use iTalkGlobal service. Please click here for details. iTalkGlobal provides you with fast and easy international long distance service for your cell phones. If you wish to sign up
for our residential service plan, you must subscribe Cable or DSL broadband service first. |
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May I cancel my previous phone service at any time, after switching to iTalkBB? |
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If your internet service is provided by a Cable Company, you may cancel your current phone service at any time. If
your internet service is provided by a DSL Company, you need to contact your DSL service provider; often you may
not cancel your telephone service and keep your DSL alone. If that is the case, iTalkBB still has service plans that
will fit your needs, please call our toll free customer service center at 1-800-872-2902 to find more information. |
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Is the monthly bill going to be mailed to us? |
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No. Your monthly balance will be charged to your credit card. This payment method is simple, easy, fast and safe. |
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Can I still use the phone regularly while my PSTN is being switched from my previous service carrier to iTalkBB? |
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You may use the number which is assigned by iTalkBB. The number you wish to transfer will not be affected until
the last few days of the transfer process. |
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How do I restart my Phone Adapter? |
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First, disconnect power of your Cable/DSL Modem, Router and Phone Adapter. Then connect the power cable onto Modem first, and wait about 30-60 seconds to connect the power cable onto Router, wait another 30-60 seconds to
connect the power cable onto Phone Adapter.
Note: The purpose for the 30-60 seconds wait time is for the equipment to return to its normal working mode, to
ensure a good connection between all equipments. |
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Where can I find my local telephone number? |
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A notification which contains your new number will also be sent to you. You may find this information in your
account management page as well. |
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If I still have to activate my account, how do I do that? |
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Your Phone Adapter will be activated automatically after 7 days of the sign-up date or when you make the first phone calls.
For questions or concerns, contact us at KoreanSupport@italkbb.com or get help from our customer service
representatives by calling 1-800-875-8318. |
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How do I use fax? |
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Our new Phone Adapter supports fax. After hearing dial tone, press the "#" key, then dial the number.
For U.S. and Canada calls: # + 1 + area code and fax number
(For example: # + 1 + 703 + 848 + 1669)
iTalkBB service does not support international Fax. |
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How do I set up call forwarding? |
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Forward all calls |
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After hearing dial tone, press * 72+ 1+ the number you wish to forward to
press * 73 to cancel |
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Forward calls when busy |
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After hearing dial tone, press * 90+1+ the number you wish to forward to
press * 91 to cancel
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Forward calls when no answer |
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After hearing dial tone, press * 92+1+ the number you wish to forward to
press * 93 to cancel |
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About iTalkGlobal |
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iTalkBB is proud to introduce our iTalkGlobal service to all Korean Americans. iTalkGlobal is a new and advanced
version of our service formerly known as iTalkFreedom and with better call quality it surely will please all
iTalkGlobal users.
You can make international calls to 27 countries including Korea with your cell phone and iTalkGlobal is as easy as
using your iTalkBB Home phone but this feature will allow our users to call anywhere and anytime in the iTalkBB
international network without an Phone Adapter. |
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What is my IP address? |
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Your IP address is: 10.10.21.194 |
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How do I know if my Home broadband Internet service is fast enough for iTalkBB service?
Is my Home Internet service fast enough to use iTalkBB service? |
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iTalkBB broadband phone service can be used on most broadband Internet services. These includes but not limit to
most common Home DSL, Cable, and Fiber Internet services. The requirement for minimum upload and download
speed is 256 kbps (most common DSL services are at least 512 kbps upload and 2 mbps download). If your
network speed is at least at this required level, you can expect a clear and fluid call quality from iTalkBB phones*.
If you are not sure about your network speed, you can check it here at our speed test website
(speedtest.iTalkBB.com). This speed test tool will also provide some additional data regarding the quality of
your network**. If you have any questions regarding the read out, please call our customer support hotline at 1-800-875-8318. Our specialists will be happy to explain these data in details.
*Under normal web usage conditions.
**You may need to install Java to your operating system in order to run these programs. |
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