Mostly asked questions about iTalkBB services:
  • Equipment and installation
  • Sign Up and Activation
  • Billing and Usage
  • Keeping your current phone number
  • China Local Number 950
  • Taiwan Phone Number
  • Basic features and how to use
  • Advanced features and how to use
  • Customer Service
  • Referral Program
  • Voicemail FAQ
  • Equipment and installation:
  • What equipments are required to use iTalkBB's service?
  • What is high-speed internet?
  • What is IP Box and where can I get one?
  • Is there any other equipment can be used to replace iTalkBB's IP Box?
  • What is a router and where can I get one?
  • Do I have to have a router in order to use iTalkBB's service?
  • What kinds of telephones are compatible with iTalkBB's service?
  • I have dial-up internet service; can I subscribe iTalkBB's service?
  • How do I install iTalkBB's IP Box?
  • Can I use multiple phones with iTalkBB's service?
  • What should I do if my IP Box does not work?
  • Sign Up and Activation:
  • How do I Sign Up for iTalkBB's service?
  • Does iTalkBB charge shipping and handling fee?
  • When do I receive my Installation Kit?
  • Is it easy to install the IP Box?
  • After installation, can I start to use my phone immediately?
  • How do I find my local telephone number?
  • What is BB number and how do I use BB number?
  • What is the service coverage area iTalkBB can reach?
  • What if I can not find the area code of where I live on iTalkBB's website?
  • What is my username and password to sign-in my account?
  • If I cancel my service with iTalkBB, what is the cancellation policy?
  • Billing and Usage:
  • How do iTalkBB handle monthly bill?
  • How do I check call details and balance?
  • Will I receive bills in mail?
  • Is the payment method secured?
  • Why do I have multiple charges on one monthly bill?
  • How do I change my credit card information?
  • What will happen if iTalkBB is not able to charge through my credit card?
  • What is the Applicable Regulatory/Compliance Fees and Charges?
  • How much is the iTalkBB service Applicable Regulatory/Compliance Fees and Charges?
  • Why hasn't iTalkBB service charged regulatory recovery fee in the past?
  • What taxes are included in the "Applicable Regulatory/Compliance Fees and Charges"?
  • What are my monthly recurring costs?
  • How is the "Applicable Regulatory/Compliance Fees and Charges" calculated?
  • Keeping your current phone number:
  • Is it possible to change the local phone number which iTalkBB assigned to me?
  • Can I keep my current phone number if I subscribe iTalkBB's service?
  • China Local Number 950:
  • How to use the China Local Number 950?
  • Can I have a China Local Number 950 if I am not an iTalkBB user?
  • Can I choose my China Local Number 950?
  • Will China Local Number 950 change?
  • Is there any contract with the China Local Number 950?
  • Where can I find my China Local Number 950?
  • How to check my bill of China Local Number 950?
  • How to calculate my billing cycle?
  • How to cancel my China Local Number 950?
  • Can China Local Number 950 be used everywhere in mainland China?
  • Taiwan Phone Number:
  • What is Taiwan Phone Number?
  • How do I get Taiwan Phone Number?
  • I live in the United States, why do I need a Taiwan Phone Number?
  • What is the difference between iTalkBB's Taiwan Phone Number and a regular Taiwan phone number?
  • Am I responsible for the charges for calls made by my Taiwan Phone Number?
  • Is there an extra charge to subscribe to the Taiwan Phone Number feature?
  • Do I get Taiwan Phone Number with the subscription of any service plan?
  • How come my Taiwan Phone Number is not working?
  • Basic features and how to use:
  • How do I make calls?
  • Do I have to dial 1 and area code for all local calls?
  • How do I answer calls?
  • How is iTalkBB's voice quality compared to traditional phone service?
  • Is it safe to use iTalkBB's IP phone?
  • When making international calls using iTalkBB's service, do I have to enter pin numbers like using calling cards?
  • Can I use the computer and talk on the phone the same time?
  • Do calls go through my computer?
  • Can I change my service plan at any time?
  • Can I use iTalkBB's service when I am traveling?
  • Do I have to keep my current phone service in order to use iTalkBB's service?
  • Advanced features and how to use:
  • Is the caller ID feature the same as my traditional service?
  • Does caller ID show the name of the caller?
  • Do all service plans come with Caller ID feature?
  • Can I use iTalkBB's service to make and receive calls when traveling?
  • What should I do with my iTalkBB's service if I move?
  • If I live in Washington DC can I get a San Francisco number?
  • Why do I need a number that is not the area I live in?
  • What is in-network calling? What are the charges for in-network incoming and outgoing calls?
  • If someone has iTalkBB's service in China, when we call each other is it considered free in-network calling?
  • Our current basic features.
  • Upcoming features.
  • HongKong phone number FAQ.
  • Taiwan phone number FAQ.
  • Korea phone number FAQ.
  • Customer Service:
  • Do you have customer service support?
  • What should I do when I run in to problems with my service?
  • Referral Program:
  • How do I refer someone?
  • What do I benefit from referring someone to use iTalkBB's service?
  • When can I see the referral rewards points in my account?
  • How do I earn more reward points?
  • How do I use the reward points?
  • For how many months can I receive the 100 reward points/month after refering?
  • Voicemail FAQ:
  • How do I activate my Voicemail feature?
  • How do I setup my voicemail access?
  • Can I setup Voicemail and Call Forwarding features the same time?
  • How do I record personal greeting?
  • How do I access my Voicemail?
  • How long will my messages be saved for? How do I delete them?
  • Is Voicemail a free feature?
  • How do I deactivate my voicemail service?
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